Please contact us with your typical payment terms.
We accept P.O.s from responsible organizations. For some custom orders,
R+D efforts, or new clients an initial payment may be required. Soon,
JKI will accept credit cards / paypal services for standard products as
well as standard engineering service blocks.
For standard products not quoted within this
site, costs, terms, conditions, and estimated delivery time will be provided
upon request by product. For custom or modified products, anticipated
performance specifications will be prepared and presented to the client
along with costs, terms, conditions, and estimated delivery time.
In some circumstances, it is productive for JKI
to respond to a statement of work, proposal or other request in a formal
proposal defining scope, schedule and cost. The scope of the effort
is typically leans to research verses product development. We would
be happy to prepare such a presentation/document. In some cases and
depending on the type of agreement formed, estimates of cost, schedule
are used to clarify the level of effort.
All standard products will be tested to their
specification parameters. Prior to shipping a custom or modified
project, JKI will perform and verify all performance characteristics feasible
to be tested in-house. Such applications that require specialized
mounting, environments or interface equipment may not be fully tested to
the extent the application can be simulated. A special fee may be
incurred at the time or ordering if extensive non-typical testing is required.
Sales tax is charged for custom or standard products
delivered to or shipped to destinations within the State of Ohio.
Rates vary according to the destination address and will be figured during
quotation or order verification. No tax is typically due from engineering
based efforts. Non-taxable government / institutional clients
provide your tax waiver.
Standard products may be returned within 90 days
for a refund minus a 30% restocking fee. Custom or non-software modified
products, systems or devices cannot be returned.
Standard products all come with a 6 month limited
warranty on parts and labor excluding external damage, damage due to electrical
interfaces, or typical ware and tare. Products maybe repaired or
replaced at the discretion of JKI. If it is determined that product
failure is due to external damage, clients will be contacted with possible
repair options. Custom or modified products similarly come with a 6 month
limited warranty, where all warranty specifications are subject to pre-shipping
test and verification.
Repairs / Upgrades.
In standard products or custom products, once
performance failures are identified and prior to non-warranty related repairs
commence, JKI will contact the client on estimates of repair charges. In
the case of modifications, upgrades, or other non-repair changes, a similar
review of the costs and schedule will be presented to the client for review
In come cases of a R+D effort or large custom
order, JKI may request an initial or interim payment prior to the commencement
of work. This would be specified in our mutual contracts. When
a final or interim invoice is issued, our terms are typically Net 15, other
arrangements may be made upon approval. All inferred business responsibilities
and disputes will be resolved according to the laws of the State of Ohio,
USA. More detailed contracts are often used to specify mutual obligations,
especially in R+D and larger custom development efforts which will contain
additions or alterations to the above verbiage.
Alterations. Often, our clients own
policies dictate the terms of our agreements. We look forward to
reviewing any such documentation.